Pennosan will gladly see the return for replacement or refund of faulty products.
Orders made in error can be returned within 7 days following the day on which you receive your goods if not used.
Any items returned for exchange or refund must be returned in a good condition, unused and in their original intact packing. Please contact Pennosan via email prior to making any such return and we will guide you through the process.
How to Return an Item
Please email sales @ pennosan.com and quote your order reference number and we will send you a returns number and either the UK address to send the item(s) back to, or arrange to collect the goods. All returns must be agreed with us first.
If an item is faulty or damaged, please describe the fault in your email in as much detail as possible and include a photo where applicable.
Your Rights and Responsibilities
Your right to cancel an order – The United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides you with a right to cancel your order at any time up to the end of the 14th day following the day after the day on which you received your products. You do not need to give us any reason for cancellation, just return the goods.
Returned items should be unused, in their original retail packaging and in good, resaleable condition.
You are liable for the cost and expense of returning goods unused and undamaged and we advise you to use an insured method of carriage as damaged boxes will not be accepted. The original cost of delivery will be refunded at the flat rate only. Please not we reserve the right to reduce the amount refunded if the goods have been de-valued through damage, including damage caused during transit. Unless faulty, any orders that are accepted for return after the 14-day cooling off period will be at the discretion of Pennosan and we reserve the right to charge a 30% restocking fee.
Please check your order as soon as you receive it. If there are any discrepancies, you must notify us within 14 days and leave the goods unopened in a resaleable condition until arrangements are made to collect them. Any damage/loss to goods or their retail packaging will be chargeable.
This policy is offered in addtion to your legal rights. These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.