Delivery Policy

Shipping & Handling

UK Mainland Orders ONLY
A flat rate fee of £4.50 Post & Packing (including VAT) is added to each order.
All orders will be delivered either by courier or by Royal Mail Tracked and will require a signature. If you don’t think you’ll be available to sign for your delivery you can request the order to be delivered elsewhere (such as a work address) at the check-out stage of the shopping cart.

Delivery Schedule

We will endeavour to dispatch your purchase the same day if your order is received before 11am and in most cases you will receive your order within 2-3 working days. Most orders will be sent via Royal Mail Tracked and may require a signature. Please note that this is not a guaranteed service. Alternatively, we may use a courier services, which will require a signature. At Pennosan we carry a stock of all items advertised within our site and you should allow 2-3 working days delivery time.

Lost, Missing or Damaged Goods

Be sure to check your items before signing, or sign for your goods as ‘Unchecked’, where possible. We may not be able to claim loss or damage from our couriers if you have not signed as damaged and/or missing items. Any damage, no matter how slight should be noted and signed for as damaged and reported to Pennosan as soon as is practical following the delivery. Pennosan reserves the right to charge for the replacement of damaged or missing goods if you fail to notify such at the time of signing as it may leave us with no claim against our couriers. Delivery charges for any replacements will also be added.